Can't Pay to Renew Subscription

New Here ,
Mar 10, 2022 Mar 10, 2022

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This is becoming very annoying. We are trying to pay our renewal for adobe CC and it keeps rejecting the credit card. There is plenty of funding and orders on other sites work just fine. Why is it only not working on Adobe?

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Adobe Community Professional ,
Mar 10, 2022 Mar 10, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Employee ,
Mar 10, 2022 Mar 10, 2022

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Japan, are you able to input another credit card number successfully?  You can find information on how to update the credit card associated with a Creative Cloud membership at https://helpx.adobe.com/manage-account/using/update-billing-information.html.  If you encounter any difficulties with the process, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a support team member can help you.

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