Can't remove 2-step verification due to some errors

New Here ,
Jan 09, 2022 Jan 09, 2022

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Hi,

I can't remove 2-way authentication due to some errors. It says:

During deactivating your verification with phone number an error occured. Try again later or contact our technical help center.

Does somebody know if there are limited attempts of changing 2-step verification in a particular time? Maybe this error appears when someone tryes to change these rules too often?

I will be grateful for any help.

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correct answers 1 Correct answer

Community Expert , Jan 09, 2022 Jan 09, 2022

I don't do 2 step so I don't know if support will be able to help

 

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meani

...

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Community Expert ,
Jan 09, 2022 Jan 09, 2022

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I don't do 2 step so I don't know if support will be able to help

 

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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