Can't remove plan due to payment failure

[mina_1875]

I need to remove the plan, also I need to remove my card from payment.

Why you didn't allow your users to remove the credit card if the payment failed! I don't need to update it. 

I need to remove the credit card and remove the plan itself, and you don't allow it.

Always I'm asked to update the plan without any other action for deleting!!!!!!!!!!!!!!!!!!

 

[Winfried Reng]

Hi,

This is a user forum for FrameMaker and not for Acrobat. And payment issues have to be solved by Adobe.

You might get help here:

https://helpx.adobe.com/support/support-new/account-billing.html

Best regards, Winfried

[Jeff_Coatsworth]

I've moved you over to he right place now.

[Shivangi_Gupta]

Thanks for reaching out, @mina_1875. We understand your concern however you can not delete the account if there any active subscriptions associated with it. Did you try the steps listed here to fix the failed payment? https://adobe.ly/41qjUZX

Let us know if it helps.

^Shivangi

[kglad]

after fixing any payment problems per @Shivangi_Gupta, if you still see that problem, try a different non-opera browser