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Hi,
I work in a company of construction and the receptionnist tried Adobe Illustrator last week and she liked it and she bought it. Now, I would like to run the application but it do not work. I've got a French Message about a problem to communicate with the server of Adobe for the licence. I have the control of all the communication in the company but I don't know which internet port allowing to solve the problem. I checked the documentation of Illustrator and there're nothing about that. Is there someone that can help me about what to do with my firewall ?
Thanks you !
P.S.: Sorry for my english, I'm a French Canadian. I do my best !
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If you have Windows 7 read this
TLS 1.2 is required https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/security/enable-tls-1-2
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Sharing licenses is not allowed. Are you attempting to use the receptionist's Creative Cloud license or your own?
Does your computer meet the system requirements to run Creative Cloud + OS + Illustrator and other apps? Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/illustrator/system-requirements.html