Can't run Illustrator because of a licence problem

New Here ,
Sep 14, 2021 Sep 14, 2021

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Hi,

     I work in a company of construction and the receptionnist tried Adobe Illustrator last week and she liked it and she bought it. Now, I would like to run the application but it do not work. I've got a French Message about a problem to communicate with the server of Adobe for the licence. I have the control of all the communication in the company but I don't know which internet port allowing to solve the problem. I checked the documentation of Illustrator and there're nothing about that. Is there someone that can help me about what to do with my firewall ?

 

Thanks you !

P.S.: Sorry for my english, I'm a French Canadian. I do my best !

 

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Adobe Community Professional ,
Sep 14, 2021 Sep 14, 2021

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Adobe Community Professional ,
Sep 14, 2021 Sep 14, 2021

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Sharing licenses is not allowed.  Are you attempting to use the receptionist's Creative Cloud license or your own?

 

Does your computer meet the system requirements to run Creative Cloud + OS + Illustrator and other apps? Check each one.
- https://helpx.adobe.com/creative-cloud/system-requirements.html
- https://helpx.adobe.com/illustrator/system-requirements.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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