Can't Sign In - Lost Email

[e._k.9578]

I lost access to the email that I was using to access Adobe Podcast. I can't sign in without accessing the email. I think I had a free trial going with my account and now I can't cancel it. What do I do? The AI chat won't help me without an active plan. I can't access the account with the plan. Feel like I am just stuck in a loop with zero help. Do I need to cancel the entire card I used on my account? This is so frustrating.

[Jeffrey_A_Wright]

EK, I'm sorry you're blocked from reaching us. The message about needing an active plan to reach us often occurs when a computer is blocked from accessing Adobe applications and services.

Are you trying to reset the password for the account that has the Adobe Podcast plan? If so, see https://adobe.ly/4gJaejy for information on how to do so.

If you no longer have access to the e-mail address and cannot regain access, then you will need to use a different device to reach us. Please click on https://adobe.ly/409NFx8 to chat in a secure environment so that the source of the charges can be located. If you are unable to contact a person, then use a mobile device or ask someone locally to help you establish the chat session. ^JW

[e._k.9578]

I tried using my phone with a new email and I got the same message, "To continue with agent assistance, please sign in with an active plan." 😞

[kglad]

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[e._k.9578]

I tried a new browser that allows pop ups and my mobile phone but got the same message, "To continue with agent assistance, please sign in with an active plan." 😞

Sort of getting the sense I'll either need to to tweet their support or subscribe in some way to get anywhere with this...I'm not sure what I'm doing wrong.

[kglad]

yea. use twitter/x if you can't use chat.