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Can’t sign in on iPad “access required”

New Here ,
Dec 18, 2022 Dec 18, 2022

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I just got a brand new iPad and I'm trying to sign into my Adobe account. I get a free account with my school and usually use my laptop. I signed into the creative cloud suite no problem but when I try to sign into my iPad I get this message.

"access required"

"This count does not have required access to a sync storage location. Please sign in with a different account" 

what the heck haha can someone please help me 

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Community Expert ,
Dec 18, 2022 Dec 18, 2022

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Read https://helpx.adobe.com/creative-cloud/system-requirements.html for the program(s) you want to use

 

There are very few programs that run on an ipad

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New Here ,
Dec 19, 2022 Dec 19, 2022

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Just trying to get into illustrator and they have an app for that 

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Community Expert ,
Dec 19, 2022 Dec 19, 2022

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@Quintessa27624233bmnq 

 

correct, you're trying to use ai mobile on ipad.

 

did you check your account? 

 

if yes, does it show your ai mobile subscription?

 

if yes and yes, did you sign out and in (using the same adobe id used to confirm your subscription) on your ipad's cc app?

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Community Expert ,
Dec 18, 2022 Dec 18, 2022

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check your account https://account.adobe.com .

 

then sign out and back in to your ipad cc app using the same adobe id used to confirm your account.

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LEGEND ,
Dec 19, 2022 Dec 19, 2022

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Just checking, you do realise that an iPad can't run Windows or Mac apps? Only what is in the App Store. 

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New Here ,
Dec 19, 2022 Dec 19, 2022

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Ok sure but illustrator is in the App Store 

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