Can't unsubscribe

New Here ,
Aug 18, 2020 Aug 18, 2020

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i can't seem to unsubscribe my student subscription. RMIT cannot help me becaues I signed up on my own behalf using student email when it was not freely available for us, I can't seem to find 'manage my plans' only 'view my plans' ooption. When I the chatbox it told me I need to contact the administrator. When I click the link to unsub, it just direct me to endless unhelpful pages. 

I'm on financial hardship and need the subscription to stop taking my money asap. 

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Adobe Community Professional ,
Aug 18, 2020 Aug 18, 2020

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There have been several messages recently about problems with education subscriptions
Need IT Admin https://community.adobe.com/t5/get-started/creative-cloud-app-can-t-manage-apps-don-t-have-an-it-adm...

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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New Here ,
Aug 19, 2020 Aug 19, 2020

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I can't. I can't chat because it says I need to contact administrator. I can't contact administrator becaues I signed up on my own behalf. I need the money, I just need to unsubsribe.

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New Here ,
Sep 28, 2020 Sep 28, 2020

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Its very annoying and frustrating. This should be an easy option but its obvious they made it this way to scam people. 

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New Here ,
Sep 28, 2020 Sep 28, 2020

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Same issue I am having. They made it very easy to subscribe but impossible to undubscribe. 

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