Can't update my billing infos

Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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Hi,

 

It's been like several months that each time I update my billing infos, the next month I have to do it all over again.

Started my current plan with credit card A, which got cancelled by my bank and replaced with another one (cc B) in the start of the year (ar. february or so).

 

Each month when I have to pay for my plan, it sends me an email saying that if I do not update my infos, my plan will get cancelled.

Each month when I receive this email, I rewrite (because they are already entered properly) my infos and the website tells me they are good and validated, because they are.

Each freaking time I do this, I update the page and the rubban saying "I have to update" reappears, as if I had done nothing.

 

Please help me, I have had no issues anywhere for paiments prior to this annoying thing and have plenty left on my bank account. I'll get freaking mad if I keep receiving those emails despite the fact that the website already knows the correct billing infos.

 

Regards,

Nina.

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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Moving thread to the Account, Payment, & Plan forum from Download & Install

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Adobe Community Professional ,
Jun 09, 2021 Jun 09, 2021

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enable 2fa security in your account settings.

 

if that fails to help, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1623243738688.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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