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Can't update my credit card

New Here ,
Feb 10, 2021 Feb 10, 2021

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Hi,
I've been trying to update the credit card for my subscirption but it keeps saying "We are unable to approve your transaction at this time". I tried a different credit card, without success, different store, also no success. The phone number displayed for support also doesn't work, and the contact button on the site also leads nowhere. I guess this is my last chance...
Please tell me how I can get my subscription back up?!
Cheers,

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Account management, Billing

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correct answers 1 Correct answer

Adobe Community Professional , Feb 11, 2021 Feb 11, 2021
And if the chat doesn't work, you can search this page for a regionally appropriate phone number: https://helpx.adobe.com/contact/phone.html

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Adobe Community Professional ,
Feb 10, 2021 Feb 10, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1612967806460.png

 


in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Feb 10, 2021 Feb 10, 2021

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I will try. Thanks for your help!

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Adobe Community Professional ,
Feb 10, 2021 Feb 10, 2021

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you're welcome.

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Adobe Community Professional ,
Feb 11, 2021 Feb 11, 2021

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And if the chat doesn't work, you can search this page for a regionally appropriate phone number:

https://helpx.adobe.com/contact/phone.html

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New Here ,
Apr 22, 2021 Apr 22, 2021

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Hello,

I need help from you guys when I enter my credit card in the payment method, the form isn't accepting it, it saying a problem with the credit card gen. so how can i do it, kindly share some resource?

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Adobe Community Professional ,
Apr 22, 2021 Apr 22, 2021

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contact support via chat per above message.

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