Cancel a duplicated account without penalty

[albert_myburgh_1168]

Hi. I hope you can help me. I moved to a new company. Adobe required me to update my subscription in March. During this time I was absolutely drowning in work as I was going on leave for while. I can't do my work without Adobe. I came back from leave yesterday and noticed I now have two Adobe accounts. My initial account and now one under my new company. Somewhere in the process with the account to be under my new employment email there was a duplication. I need to cancel the my previous account. But please do not apply the penalty because of the duplication. I will continue on my other account through my work. Your help in this regard is greatly appreciated.To make things worse, my bank account got hacked and I have to cancel all subscriptions, accounts etc. attached to it while the bank investigates. Your help in this regard will be greatly appreciated.

[Shivangi_Gupta]

Hi @albert_myburgh_1168,

Thanks for reaching out. I checked your account details and found that you have an active subscription for Adobe Acrobat Pro. I could not find any another subscription associated with this email ID.
Where can you see two Adobe accounts? Could you share a screenshot?

We're here to help.
^Shivangi

[albert_myburgh_1168]

There is my personal account and the account under my new employer. All the programming platform apps is used has to change to the employers account. Quite a mission.

[Shivangi_Gupta · Accepted solution]

I see! I would recommend you to speak with our support team as they'll be able to help you merge duplicate accounts or cancel one(whichever is favorable for you). You can reach out to them here: https://adobe.ly/4jLTWHV

Let me know if you have any questions.

^Shivangi

[albert_myburgh_1168]

Thank you. Really appreciate it.

Regards
Albert

[Shivangi_Gupta]

You're welcome!
Please feel free to reach out to us in case you have any questions in future.

^Shivangi

[kglad]

@albert_myburgh_1168 

and be careful.  whoever holds the account owns the cc files.  ie, if your employer holds the account they'll own the cc files you create using their subscription.

[albert_myburgh_1168]

Thank you. Understood.
I will still hold the account fortunately.

[kglad]

@albert_myburgh_1168 

good to hear that, and good luck!

[kglad]

is one a teams/enterprise account under your employers name and one a personal account?

[albert_myburgh_1168]

Correct. All the programming platform apps has to change to the employers account.