Cancel a subcription

New Here ,
May 21, 2022 May 21, 2022

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Good evening to everybody.

in february I started a subscription for illustrator for a project.
In april the project is finished so I try to cancel the subscription, Abode offer me 2 month free and now I discovered that they switch my sub to an ANNUAL and now if I try to cancel they charge me for 109€. someone have an idea on how to save those money?

Thanks.

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Adobe Community Professional ,
May 21, 2022 May 21, 2022

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You always had an annual subscription, most likely with monthly payments

 

The agent is supposed to tell you that the 2 free months is only to EXTEND your existing subscription, not take it's place

 

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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