Cancel a subscription

[erkan_7266]

Hi all,

I don't know if this is the right place to bring this up, but if not, I apologize in advance for the inconvenience.
On June 24, I started a one-week trial period and downloaded Acrobat. After about an hour, I realized it wasn't useful for me, so I uninstalled it and canceled the subscription. I even received an email titled “We're sorry to see you go.” Today, Adobe tried to charge my account for the subscription fee. Why? Can anyone help me figure out how to resolve this?

Thanks

[Anshul_Nautiyal]

Hi @erkan_7266,

Thank you for reaching out.

Upon reviewing your account, we can confirm that you previously had an AI Assistant for Acrobat plan associated with the Adobe ID used to post this query. This subscription has been successfully canceled.

Additionally, there is an active Acrobat Pro plan linked to the same Adobe ID.   Please note that there is a billing issue going on with this plan. Please check out the following doc to fix this error: https://adobe.ly/4lE9qi3

As you pointed out that you had canceled a plan but are still being charged, it’s important to clarify that the AI Assistant plan was canceled, but the Acrobat Pro plan remained active. Adobe attempted to charge your account for the active Acrobat Pro plan.

We recommend resolving the billing issue first. Once that is complete, you will be able to cancel the Acrobat Pro plan if you no longer wish to continue the subscription.

Let us know if you need any further assistance.

Regards,
^AN

[erkan_7266]

Hi Anshul

Thank you for that. I have updated my card details and then payment completed.

Could you please let me know if there is anything left for me to completely cancel my all subscriptions.

Thank you

[kglad]

@erkan_7266 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[erkan_7266]

Hi,

Thank you for your priceless help guys.

Now, I see "you have no paid plans" under my account. All seem good.

Thank you again

[kglad]

you're welcome.

[kglad]

p.s. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html