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cancel account

New Here ,
Apr 10, 2024 Apr 10, 2024

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I don't know how to do this otherwise. Please cancel my account.

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correct answers 1 Correct answer

Community Expert , Apr 11, 2024 Apr 11, 2024

no one here can cancel for you.  you have to cancel yourself.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cance

...

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Community Expert ,
Apr 11, 2024 Apr 11, 2024

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no one here can cancel for you.  you have to cancel yourself.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Apr 11, 2024 Apr 11, 2024

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Hi @default36659623a4ysmg,

As per your account details, you have subscribed for an annual subsription with monthly billing for Adobe Acrobat Pro. Since the susbcription has completed 1 month and 5 days, you may get charged with early cancellation fees for cancelling it.

The trial lasts for 7 days.

You can get more info here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Let us know if you have any questions.

 

Regards,

Shivangi

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