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Cancel Adobe Plan

New Here ,
Oct 27, 2020 Oct 27, 2020

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I have been trying to cancel my account when my current subscription expires and it's really not as straightforward as it should be. There is no option to do so in my management console.

 

I have also called the number given (0800 028 9094) a couple of times and the line has been so bad and has cut out every time. There appears to be nothing else I can do.

 

How come the 'contact' page has no means of making contact? That's bad design. (https://helpx.adobe.com/in/contact.html)

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Account management, Billing

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Adobe Community Professional ,
Oct 27, 2020 Oct 27, 2020

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Hello,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Oct 27, 2020 Oct 27, 2020

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There is no chat icon on the page https://helpx.adobe.com/contact.html is there any other way to get to the chat?

 

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Adobe Community Professional ,
Oct 27, 2020 Oct 27, 2020

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the chat icon looks like '3 dots inside a circle' at the lower right - do you see that?

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Adobe Community Professional ,
Oct 27, 2020 Oct 27, 2020

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Try changing the browser, it helps many people who don't see the icon

-Manan

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New Here ,
Oct 27, 2020 Oct 27, 2020

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Yep, had to change browsers. From Chrome (you'd think that would work) to IE11! Thanks for your help.

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