Cancel and refund

[Oksana_Ten9139]

Good evening. I would like to cancel my Lightroom subscription and get a refund of 244 PLN. I did not subscribe, I don't know how this happened. Please treat me with understanding. Best regards, Oksana Ten

[John T Smith]

This is a public forum, not Adobe support

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you did not start a trial and give your financial information to Adobe contact your bank and report fraud

[Peru Bob]

See here:

https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000317605575

[kglad]

@Oksana_Ten9139 

did you start an adobe trial?

[Shivangi_Gupta]

Hi @Oksana_Ten9139,

We appreciate you reaching out. If the cancellation is made within 14 days, the users are eligible for full refund. I can see that your subscription was purchased on April 22, 2025.

Please follow the steps listed in this article for help: https://adobe.ly/4jvse2m

Also, you can reach out to our support team here and request the refund: https://adobe.ly/3RAwEsl

Let me know if you have any questions.
^Shivangi