Cancel Creative Cloud plan without chat

[kimgryun]

I want to cancel my creative cloud plan not chatting with the customer center.

it is because I can't connect to customer service.

Every time I try to connect customer service in chat. AI chatting said I should wait until the staff will join the chat. but It's not connected forever. I tried it more than 10 times. but failed.

because of that, I paid one more month that I don't want to keep the plan. I really want to refund that too.

Please let me know how to cancel the plan. by email or reply here.

Thanks.

[John T Smith]

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html

[kimgryun]

It doesn't work for me.

the problem is while following the direction, they said I should contact on chat every time.

I really need a different way to contact the supporting team.

[Just Shoot Me]

At what stage, section, clicking one of the options, does it come up with Contact on Chat?

AFAIK that isn't even an option on that Helpx page that @John T Smith linked to.

What Exact Type of plan do you have?

[John T Smith]

I don't know if this will work, or not... https://helpx.adobe.com/contact/phone.html