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Cancel Creative Cloud subscription

New Here ,
Nov 12, 2022 Nov 12, 2022

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I want to cancel my creative cloud subscription that I had to get for school but that I don't have a use for anymore, excpet bleed me dry of course.

I got a yearly subscription with payed monthly on November 8th 2021 and want to cancel it now on November 12th 2022 but it still wants to charge med a ton of money for "early cancelation", see picture but pardon the swedish language".

 

What hurdles or stupidity do I have to go through to cancel something useless that just bleeds money?

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Community Expert ,
Nov 12, 2022 Nov 12, 2022

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@Mattias27095125c0rn wrote:

I want to cancel my creative cloud subscription


 

You say that you want to cancel a Creative Cloud subscription, but you posted to Adobe Acrobat Mobile, which is free. Please clarify what you subscribed to so we can move your post.

 

Jane.

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New Here ,
Nov 12, 2022 Nov 12, 2022

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I posted the screen that I see when I try to cancel my creative cloud screen, I don't have any other plans with adobe. Where did you see "Adobe Acrobat Mobile" it just showed the features I would loose with acribat if I changed plan-type from a paid to a free version.

 

Also Why would I be charged for canceling a so called "free" plan?

 

The picture I attached is the plan that I want to cancel, the first picture is after I pressed "Cancel" and "Selected a Reason".

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New Here ,
Nov 12, 2022 Nov 12, 2022

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Theese picture should make it easier to understand.

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Community Expert ,
Nov 24, 2022 Nov 24, 2022

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-

terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.


p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Nov 25, 2022 Nov 25, 2022

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LATEST
quote

I want to cancel my creative cloud subscription that I had to get for school but that I don't have a use for anymore, excpet bleed me dry of course.

I got a yearly subscription with payed monthly on November 8th 2021 and want to cancel it now on November 12th 2022 but it still wants to charge med a ton of money for "early cancelation",


By @Mattias27095125c0rn

You need to cancel before the plan renews (last month of the subscription), as it renews automatically for a new year. As it just renewed, and according to the terms, Adobe charges an early termination fee of half of the remaining due. I suggest, you contact Adobe customer care to negotiate the cancel.

ABAMBO | Hard- and Software Engineer | Photographer

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