Cancel Fee scam

New Here ,
May 24, 2022 May 24, 2022

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Tried the free trial and next thing you know they are charging me. I tried to cancel and then they charge me a huge cancellation fee! This is the biggest scam ever by a so called reputable company. I will do everything I can to fight this! This is straight up wrong, and a scam! 

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Adobe Community Professional ,
May 24, 2022 May 24, 2022

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Did you cancel within 14 days? If you did, talk to customer service and they can help you out.

 

If you didn't, you can try to talk to customer service anyway, but it may not help. Adobe tells you that you have to cancel within 14 days on the page where you signed up for the trial. The cancellation fee is made clear in the terms you agreed to when you signed up.

 

Good luck.

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New Here ,
May 24, 2022 May 24, 2022

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Such a response of a scammer. 

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Adobe Community Professional ,
May 24, 2022 May 24, 2022

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quote

I will do everything I can to fight this!

=========

@John24584422e4po,

Fight if you wish but these are the terms you agreed to when you downloaded & installed the software and gave Adobe your payment card details. 

============

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

============

 

As @LinSims said, you had 14 days to cancel without penalty.  If you neglected to cancel in time, you're on the hook for 12 months of service.  You can avoid early termination fees by waiting until your 12th month of service to cancel.  Or you can  cancel early and pay the 50% fee. Your choice.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
May 24, 2022 May 24, 2022

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@John24584422e4po,  Just a bit of advice:

When seeking help, it is usually best to communicate in a polite and non-combative manner.  The person you rely upon to solve your problem is more likely to be helpful and may actually do things for you that go beyond the rules.

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Adobe Employee ,
May 25, 2022 May 25, 2022

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Hi John,

We appreciate you writing in. We checked the account details for the email ID you're logged in with, however, we could not find any active or trial subscription ever listed under your account.

If you subscribed using a different email, please create a new post with that or else you can always contact our support team as mentioned by the experts above.

 

Note: We do not advice sharing your personal/confidential info(email ID, phone number, card details, etc) here. This is a public forum.

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