Cancel free trial

[pia_0948]

Hello,

I just had a free trial because I needed Adobe for a school project, then canceled it, but they are still trying to charge me. Please cancel my plan now.

Thank you for understanding.

Best regards,

Pia

[Anshul_Nautiyal]

Hi @pia_0948,

Thank you for reaching out. I am redirecting your query to another community where experts can more effectively assist you.

In the meantime, you may find this helpx document helpful. Please don’t hesitate to reach out if you need further assistance.

Regards,
^AN

[kglad]

@pia_0948 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.