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Cancel Free Trial

New Here ,
Apr 15, 2025 Apr 15, 2025

I selected the free trial, but the option to cancel the trial does not appear in the Plans area. Today is the last day before I am charged, what do I do?

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correct answers 1 Correct answer

Community Expert , Jun 02, 2025 Jun 02, 2025

first, make sure you don't have a payment problem (https://account.adobe.com).  if you do it will prevent you from being able to cancel your subscription.  to fix it, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

 

then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page des

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Adobe Employee ,
Jun 02, 2025 Jun 02, 2025

Hi David, sorry for the trouble and delayed response. Are you still having the issue?

Moving this thread to the Account, Payment, & Plan forum.


Thanks,
Nishu

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Community Expert ,
Jun 02, 2025 Jun 02, 2025

first, make sure you don't have a payment problem (https://account.adobe.com).  if you do it will prevent you from being able to cancel your subscription.  to fix it, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

 

then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

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New Here ,
Jun 18, 2025 Jun 18, 2025

I need to cancel my free trial before I am charged

 

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Adobe Employee ,
Jun 18, 2025 Jun 18, 2025

Hi @darrell_6832,

 

Thank you for reaching out.

Upon checking, I’m unable to find any active subscription associated with the Adobe ID you used to post this query. If you have an active subscription under a different Adobe ID, you can follow the steps outlined in the following document to cancel the plan:
https://adobe.ly/4jXsWEP

I hope this helps. Please let us know if you need any further assistance.

Regards,
AN
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Community Expert ,
Jun 18, 2025 Jun 18, 2025
LATEST

@darrell_6832 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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