cancel ilustrator subscription

[Анастасія32688113igrv]

I want to cancel my subscription because I don't use the product, but when I click "manage plan" I get the message (↓). Could you please tell me the solution to this problem?

[kglad · Accepted solution]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Abambo]

You can't self-cancel as long as you have a payment issue. Not paying a subscription does not cancel your contract with Adobe. You absolutely need to contact Adobe customer care as indicated by @kglad.

[Shivangi_Gupta]

Hi @Анастасія32688113igrv,

We checked and found that your subscription term is 8 days. Free cancellation is done within 7 days.

You can still get refund if you cancel within 14days but you'll need to update your payment method for that.

If you're still facing any issues, please feel free to start a private chat session with our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Let us know if you have any questions.

Regards,

Shivangi