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Hi , I'm trying to cancel membership, but the company asked me x a £130 early leaving fee. I accidentally signed up x it and only needed it x a short term period only . Can someone help pls?
Moving thread to the Account, Payment, & Plan forum from Using the Community
If you cancel an "annual paid monthly" plan, you signed up to pay for the whole year, and promised to pay. If you do cancel early, Adobe generously give a 50% discount on your promise.
True monthly plans are also available, but cost more. For some reason people don't choose them.
Anna, for questions about the cancellation process, please see the following:
Please begin a secure chat session if you have additional questions at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open or is non-responsive, please use a different device to contact us.