Cancel membership issues

New Here ,
Jan 14, 2022 Jan 14, 2022

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Hi , I'm trying to cancel membership, but the company asked me x a £130 early leaving fee. I accidentally signed up x it and only needed it x a short term period only . Can someone help pls? 

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Adobe Community Professional ,
Jan 14, 2022 Jan 14, 2022

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Moving thread to the Account, Payment, & Plan forum from Using the Community

 

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LEGEND ,
Jan 14, 2022 Jan 14, 2022

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If you cancel an "annual paid monthly" plan, you signed up to pay for the whole year, and promised to pay. If you do cancel early, Adobe generously give a 50% discount on your promise. 

True monthly plans are also available, but cost more. For some reason people don't choose them.

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Adobe Employee ,
Jan 14, 2022 Jan 14, 2022

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Anna, for questions about the cancellation process, please see the following:

 

Please begin a secure chat session if you have additional questions at https://helpx.adobe.com/contact.html?rghtup=autoOpen.  If the chat window fails to open or is non-responsive, please use a different device to contact us.

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