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Cancel my monthly subscription

Community Beginner ,
Jul 24, 2018 Jul 24, 2018

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Please,i need to cancel my monthly subscription to adobe ,i entered to site for adobe but i could not to cancel because in the sub title" products and plans" there is no icon for managing plan for monthly subscription or cancel plan icon

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correct answers 1 Correct answer

Community Expert , Jul 24, 2018 Jul 24, 2018

Did you buy via digital river? Contact them.

How to cancel your Adobe Creative Cloud plan or membership

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Community Expert ,
Jul 24, 2018 Jul 24, 2018

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Did you buy via digital river? Contact them.

How to cancel your Adobe Creative Cloud plan or membership

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jul 24, 2018 Jul 24, 2018

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I tried to cancel by digital river ireland which i paid by them by using mastercard but i could not.

Please help me to cancel by using simple way.

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Community Expert ,
Jul 24, 2018 Jul 24, 2018

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If you purchased your subscription through a reseller, you will need to contact the seller for assistance.

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Community Expert ,
Jul 25, 2018 Jul 25, 2018

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You need to contact Digital River.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jul 25, 2018 Jul 25, 2018

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I could not contact to digital river ireland, i tried many times but i could not.

I am desperate.

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Community Expert ,
Jul 25, 2018 Jul 25, 2018

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What about Nancy's link?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jul 25, 2018 Jul 25, 2018

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It could not solve my problem

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Community Expert ,
Jul 24, 2018 Jul 24, 2018

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Digital River Customer Service

DRI*DigitalRiver Customer Service - Find Your Order

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Employee ,
Jul 25, 2018 Jul 25, 2018

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Hi Ayman,

I checked the Adobe ID email that you have listed with your Adobe forum account and did not see a subscription plan listed with the Adobe ID account.

Have you already contacted us here? http://helpx.adobe.com/contact.html Our chat support agents will be able to look up the account and help you cancel the plan. Please let us know if you have any questions or need further help.

Thanks

Scott

Have you already contacted us here? http://helpx.adobe.com/contact.html Our account experts will be able to help you out most efficiently! Let us know if you have any questions.

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Community Expert ,
Jan 03, 2024 Jan 03, 2024

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for anyone actually interested in canceling, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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