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check https://helpx.adobe.com/manage-account/using/cancel-subscription.html
p.s. if you're cancelling an annual plan early after your trial period, there's a penalty (=1/2 the cost of the remaining months).
if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html
click contact us (= cryptic icon in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human
As you can see in the highlighted text, Adobe does tell you that if you cancel before the 14 days are up, there is no fee, implying that if you cancel after the 14 days, there is a fee.
There is also a link to the subscription and cancellation terms, and the cancellation fee is described there.
that really highlights the ambiguity and makes the point. the highlighted text is accurate but misleading.
you can cancel anytime is strictly true. it fails to mention if you cancel after the trial period and before the one year commitment expires, you'll owe a penalty. it's like posting a speed limit sign that says the speed limit is 65 mph, but you can go faster* (and in the fine print on another sign off the highway it says, if we catch you going faster than the speed limit, there's a penalty).
it should read:
after the first year, no annual commitment is required and you can cancel anytime via Adobe Account or Customer Support. it's still in the fine print, but it's not misleading.
even better would be a sentence that says, during the first year, after the trial period, you are committed to the one year contract and there is a penalty if you cancel before the one year term expires.
i don't think it's arguable that adobe's subscription terms are cryptic and hidden in the fine print.
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