cancel my plan

[laderm97]

I want to cancel my membership plan!

I don't want to renew my membership plan. There is no cancel option or button on my account and there is no chat option for cancelling. Ok, let me to tell my issue as clear as it is: I want to CANCEL my membership plan . Can please someone help me there? PLEASE

 And confirm cancellation. To my email Please

I want customer care number

thank you

[personal information removed for your protection
https://community.adobe.com/t5/Community-Help/Email-signatures-and-personal-information/td-p/4786467]
[This is a public forum, not Adobe support, please do not post personal information]

[John T Smith · Accepted solution]

This is a public forum, not the link to Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[LinSims]

I am copying this to add it to my boilerplate reply document. I've seen other messages recently where it would be useful. 🙂

[Cheesey]

I want to cancel as well; this is ridiculous

[kolkata28370753qjyq]

1. I  cancel my plan immediately.

[Abambo]

Go to https://account.adobe.com/plans, click "manage plan" for the plan you want to cancel and cancel. 

See here for more information:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Update this if you need further help or contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

[kglad]

no one can cancel their subscription via the adobe forums.  you must contact adobe support per @Abambo and cancel yourself. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Chandu33399575a80i]

I want to cancel my membership plan!

I don't want to renew my membership plan. There is no cancel option or button on my account and there is no chat option for cancelling. Ok, let me to tell my issue as clear as it is: I want to CANCEL my membership plan . Can please someone help me there? PLEASE

 And confirm cancellation. To my email Please

thank you

[kglad]

@Chandu33399575a80i 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.