I would like to cancel my subscription, but I cannot do it because there is a debt. But also I cannot pay this debt, because there are no funds. How do I cancel my subscription?
I have no button to "cancel the plan" because I am in arrears. But I can't pay for it
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730
As there are payement problems, you need to contact customer care to cancel. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".