cancel my subscription to Adobe Firefly

[annareelz]

Hello!
I am requesting to cancel my subscription to Adobe Firefly. I have not used this product in the last month.
I am unable to cancel the subscription myself because the system requires me to update my payment details before managing the plan, but I can’t perform either action.
Please cancel my subscription and confirm the cancellation in writing.
If any payment is charged, I kindly ask for a refund as the service has not been used.
Thank you for your understanding. I look forward to your reply.

[Oh.N8]

Hey @annareelz 

Totally understand. You will have to login into your Adobe Account and cancel the subscription.
Login: 
1) Manage Account
2) Choose the plan you want to manage.

3) Choose cancel

We don't have access to your account.

 Cheers

Nate

[susana_5703]

I want to cancel my supscription on fluerfly

[kglad]

@susana_5703 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[Oh.N8]

Hey @susana_5703 

Totally understandable.

Please follow the instructions provided.

Cheers

Nate