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Cancel my trial

New Here ,
May 27, 2020 May 27, 2020

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Hello,

I would like to cancel my Creative cloud trial. I wish I had done it yesterday when the link was still available. Today I can access neither plan options nor billing info. Even though I still have one more day before they start charging me on May 29.

I saw Beverly Gray being able to resolve similar issues with cancellation.

Dear Beverly and other Adobe billing and account management employees, please help me to cancel my trial and avoid being chanrged for the product I tried but no longer want to use?

Contacting support team was not helpful, an hour and 30 minutes waiting so far.

Thank you.

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Billing, Creative Cloud, New user

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Adobe Community Professional , May 27, 2020 May 27, 2020
Hi currently we are experiencing some issue with Adobe servers, the team is working on fixing it. You can monitor the status at the following link https://adobe.ly/2xSSmlE Once the issues are resolved you can contact customer care for the cancellation. -Manan

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Adobe Community Professional ,
May 27, 2020 May 27, 2020

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Hi currently we are experiencing some issue with Adobe servers, the team is working on fixing it. You can monitor the status at the following link

https://adobe.ly/2xSSmlE

 

Once the issues are resolved you can contact customer care for the cancellation.

 

-Manan

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New Here ,
May 27, 2020 May 27, 2020

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Hi Manan,

Thank you for the link. After nearly 2 hours waiting the manage my plan option became active. I was able to cancel free trial. 

Thank you for following up.

Best,

Venera

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Adobe Community Professional ,
May 27, 2020 May 27, 2020

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Glad to know that you finally got it done

 

-Manan

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