Cancel / pause subscription?

[SuperTuscan]

I have a monthly subscription for CC Lightroom. I'm not a pro and occasionally use Lightroom. I've read there's no hold or pause for subscriptions so the only alternative is to cancel.

Q: upon cancellation, what happens to my images in the cloud?

Q: at a later date can I reactivate my account? Is there a window before the account is truly wiped. Not sure if that's even a reality but I want to know what options there may be. 

[Rashmi27002770wxve · Accepted solution]

Hi there,

We appreciate you writing in. Happy to help!

We have checked your account and we see that you have an active Lightroom subscription under the email address associated with the community.

Unfortunately, you cannot pause the subscription. You can only cancel it.

Your Creative Cloud files are stored on your desktop and the Creative Cloud servers. If you cancel or downgrade your paid membership, you still have access to all the files in the Creative Cloud folder on your computer and via the Creative Cloud website.

Your account will be downgraded to a free membership, which includes 2 GB of storage. If you’re using more than 2 GB of storage, you won't be able to upload new files to the cloud. To upload new files, delete files on the Creative Cloud server until the amount of storage you're using drops below 2 GB.

If you're over your storage limit, you have 30 days to reduce your online usage. After 30 days, you could lose access to some or all of your files saved on the Creative Cloud servers.

This article addresses some of your questions in the Storage and cloud services section

Adobe Creative Cloud FAQ

Please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat if you have any further questions regarding your account.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

[kglad · Accepted solution]

What happens when I cancel my Creative Cloud subscription?

After you cancel your Creative Cloud subscription, you can no longer access your Creative Cloud applications, nor most of the services included in your paid Creative Cloud subscription.

Free membership benefits

After you cancel your Creative Cloud subscription, you continue to have free membership benefits.

Creative Cloud storage

After cancellation, your allowed cloud storage is reduced to 2 GB. If you are over your storage limit, you have 30 days to reduce your online usage. After 30 days, you could lose access to some or all of your files saved on the Creative Cloud servers. To learn about your storage, see How do I know how much storage I've used?

If you saved your work on your computer, you can continue to access those files on your device.

Lightroom images

Adobe will continue to store your original images for one year after your membership lapses. During that time, you can continue to launch Lightroom to download your original files from our cloud services.

Lightroom Classic images

You can continue to access all your photos on your local hard drive through Lightroom for the desktop. You can continue to import and organize photos and output your edited photos through Export, Publish, Print, Web, or Slideshow. Access to the Develop & Map modules and Lightroom for mobile is not available after your membership ends.