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Cancel plan after subscribing to bigger plan

New Here ,
Jun 09, 2022 Jun 09, 2022

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I had photoshop and acrobat pro. 2 seperate subscriptions. I upgraded photoshop to the all apps plan which includes acrobat. But if I cancel acrobat i will be charged a early discharged fee. How can I cantact Adobe? The phone number doesn't work as I am in Australia.

I would not have upgraded if I had know I would have to pay for 2 lots of acrobat.

Thank you

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Adobe Employee ,
Jun 10, 2022 Jun 10, 2022

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Hi there,

We appreciate you writing in. You can contact our support team directly through chat here: Contact Customer Care

Let us know if you have any other questions.

 

Note: Please do not share any confidential info(like email, bank details, contact number, etc) here. This is a public forum.

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Community Expert ,
Jun 10, 2022 Jun 10, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Jun 10, 2022 Jun 10, 2022

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for others, here's how to correctly change your plan, https://helpx.adobe.com/manage-account/using/change-creative-cloud-plan.html

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