Cancel plan screen will not load

[sineadd13360859]

Signed up for a free trail, but now wish to cancel it - due to expire in 3 days. When I click on "Cancel plan" button in my account settings the next screen just hangs on the loading screen and wont load. Ive tried this for 2 days now and do not want to incur the monthly subscription fee for something I dont want and have tried to cancel well before the trial ends.

[Manan Joshi · Accepted solution]

Hi @sineadd13360859,

Please contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[Abril5C8C]

this hasnt helped