Cancel plan screen will not load

New Here ,
Jul 26, 2022 Jul 26, 2022

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Signed up for a free trail, but now wish to cancel it - due to expire in 3 days. When I click on "Cancel plan" button in my account settings the next screen just hangs on the loading screen and wont load. Ive tried this for 2 days now and do not want to incur the monthly subscription fee for something I dont want and have tried to cancel well before the trial ends.

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correct answers 1 Correct answer

Adobe Community Professional , Jul 26, 2022 Jul 26, 2022

Hi @sineadd13360859,

Please contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Jul 26, 2022 Jul 26, 2022

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Hi @sineadd13360859,

Please contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Translate

Translate

Report

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Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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