Cancel Plan

Community Beginner ,
Apr 26, 2021 Apr 26, 2021

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Hello everyone,

I needed Adobe Illustrator to attend a workshop so I installed the 7 day trial. The system didn't let me cancel if I didn't pay the first month. So I paid it, as I was supposed to, even though I didn't use it and now I can cancel it but I'll be charged an early cancellation fee (136,35 euro). I don't have the programm installed in my computer. Moreover, I know that our credit card details don't get deleted. What should I do? Can I cancel my plan without being charged? Keep in mind that I already paid a month without using the program. 

Hope you are all good. Thank you in advance.

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Account management , Billing

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correct answers 1 Correct answer

Adobe Community Professional , Apr 27, 2021 Apr 27, 2021

@Φαίη5E78,

From the first day you installed the trial, March 26th, you had 14 days in which to cancel and receive a refund.  Beyond April 8th, there are no refunds.  And you must pay a 50% early termination fee if you cancel before your 12th month of service. 

 

For additional questions, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

...

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Adobe Community Professional ,
Apr 26, 2021 Apr 26, 2021

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This is a public forum, you need the link to Adobe support for account questions
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Beginner ,
Apr 27, 2021 Apr 27, 2021

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Thank you!

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Adobe Community Professional ,
Apr 26, 2021 Apr 26, 2021

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Hi,

 

Thank you for posting your query.

You can cancel your trial or individual plan (purchased from Adobe) through your Adobe account page.

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase.

 

You may as well refer to Cancellation guidelines at : https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Thank you. 

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Community Beginner ,
Apr 27, 2021 Apr 27, 2021

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Thank you

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Community Beginner ,
Apr 27, 2021 Apr 27, 2021

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I've got a question. My 7 days trial started on March 26th and I paid fot the first month on April 19th. Which one is my initial purchase? Will I get the cancellation fee back? 

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Adobe Community Professional ,
Apr 27, 2021 Apr 27, 2021

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@Φαίη5E78,

From the first day you installed the trial, March 26th, you had 14 days in which to cancel and receive a refund.  Beyond April 8th, there are no refunds.  And you must pay a 50% early termination fee if you cancel before your 12th month of service. 

 

For additional questions, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Hope that helps.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Apr 28, 2021 Apr 28, 2021

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Thank you so much!

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Adobe Community Professional ,
Apr 28, 2021 Apr 28, 2021

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You're welcome.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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