Cancel Plan

[Said23021540d66p]

Dear Community,

I am trying to cancle my acrobat dc plan and get a refund because I made a purchase by mistake. The portal says "You'll be able to manage this plan shortly". It has been going for a while.

How can I solve this issue?

Thanks

[try67 · Accepted solution]

You should contact Adobe directly for help with this issue:
General help page: https://helpx.adobe.com/contact.html
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

[Nancy OShea · Accepted solution]

Are you using a browser that accepts cookies and does not have script blockers?  Try using a different web device with latest Firefox or Chrome and click on Manage Plans.

https://account.adobe.com/plans

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
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Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html