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Cancel problem

New Here ,
Sep 06, 2020 Sep 06, 2020

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Today i check my bank history, I found out that Adobe paid automatically again.
I reedem Seagate free photography plan for 2 month and start in june 2020. Before 1 Agust 2020 I cancel the plan, Auto payment still pay it Without knowing . I already 2 Month no using photoshop.
I want to cancel plan and refund, and why the charge fee is about MYR 188,
and this is from subscription-terms:

 

"You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support. If you cancel during your trial period, you will not be charged. If you cancel within 14 days of the start of your paid subscription, you'll be fully refunded."

 

but the payment still 2 september until 6 september.

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correct answers 1 Correct answer

Adobe Community Professional , Sep 06, 2020 Sep 06, 2020
Hello, Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a hu...

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Adobe Community Professional ,
Sep 06, 2020 Sep 06, 2020

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Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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