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cancel student plan

New Here ,
Oct 04, 2020 Oct 04, 2020

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ive been trying to cancel my trial for so long that i have now been charged. no options to cancel next to plan as shown in adobe FAQ. cant contact because told to contact administrator (then told i dont have one). please help. need a refund as i havent used plan.

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[This is a public forum, not Adobe support, please do not post personal information]

 

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Account management, Billing

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correct answers 1 Correct answer

Adobe Community Professional , Oct 04, 2020 Oct 04, 2020
Need IT Admin https://community.adobe.com/t5/get-started/creative-cloud-app-can-t-manage-apps-don-t-have-an-it-administrator/td-p/10608944 This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom r...

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Adobe Community Professional ,
Oct 04, 2020 Oct 04, 2020

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Need IT Admin https://community.adobe.com/t5/get-started/creative-cloud-app-can-t-manage-apps-don-t-have-an-it-adm...

 

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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