Cancel subscription option not available

Report · Apr 20, 2022

I'd like to cancel my subscription but there isn't the option to do so when I go on my plans.

It looks like I'm not paying for any plans but I get a bill from Adobe every month.

Report · Apr 20, 2022

Hi there,

Please make sure you are signed in with the correct Adobe ID(email ID). There is a possibility that you are signed in with the wrong email address.

Hope this helps!

Thanks

Kanika

Report · Apr 20, 2022

This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html