cancel subscription

[Dominika5C25]

Hi!

is there any chance to avoid penalty (169 Euro) when cancelling the subscription in 2nd year? I used to pay 19,99 Euro but today I was charged 30,74 Euro? I am a student and can't afford such increase. Should I have 14 days from this new payment?

Many thanks for your kind help!

Domi

[AkanchhaS]

Hi Domi,

We have checked your Adobe account and found an active subscription of Creative Cloud all apps. Is it what you are willing/trying to cancel or get it on discounted rate?

If yes, then we'd suggest you to get in touch with our billing support team over chat/call. As this is a public fourm and sharing the curstomer's account details here, are not possible. 

Click on "Contact Us" at the lower right corner of this page: https://helpx.adobe.com/support.html 

Thanks,

Akanchha 

[Dominika5C25]

Thank you for your advice. I have contacted billing team but they seemed to be very unhelpful, they see only the procedures and price lists. 

[John T Smith]

Price goes up after the One Year Intro Price https://community.adobe.com/t5/Get-Started/Student-plan/td-p/10209357