Cancel subscription

[Eric27422224igej]

Hello community! Can someone help me by informing me how I can know the length of time I have in my subscription? I extended the time because they indicated that it was free, but now at the end of the month they are going to charge me €24.19 and if I cancel the subscription they penalize me with €96.75... and the truth is that I don't use Adobe, but neither I am willing to pay that penalty. Thanks in advance.

[Moderator moved the thread to the correct forum]

[kglad · Accepted solution]

you should be able to see in your account, https://account.adobe.com

if you don't see, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[create a post in stock]

Dear Meenakshi,

I NEED CLOSE MY THIS ACCOUNT WAS ADOBE ACROBAT PRO SUBSCRIPTION FROM 07/08/2023.

MY OTHER ACCOUNT NOT CLOSE THAT ONE WAS ADOBE ACRBAT EXPORT PDF

THANKING YOU

RAJNIKANT AMRATLAL SHAH

[kglad]

@create a post in stock 

you cannot change an account via these forums; you must contact adobe support. currently, there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...