Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Cancel Subscription

New Here ,
Jan 28, 2020 Jan 28, 2020

Copy link to clipboard

Copied

Hi, 

 

I can't find a way to cancel my subscription that will be renewed on 28.02.2020. 

Following the instructions there must be a button next to the plan that says "Cancel" -> however thats not the case. 

 

The help sections also provides a link for the case this option isnt available: https://helpx.adobe.com/de/contact.html

 

The contact page however only brings me back where I was before ... https://helpx.adobe.com/de/manage-account/using/cancel-creative-cloud-subscription.html

 

So I am stuck in a loop. Tbh its really frustrating. 

 

Thank you for your help, feel free to reach out to me ...

TOPICS
Account management, Creative Cloud

Views

331

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Deleted User
Jan 28, 2020 Jan 28, 2020
Hi Did you click on the chat icon, bottom right of the page

Likes

Translate

Translate
Guest
Jan 28, 2020 Jan 28, 2020

Copy link to clipboard

Copied

Hi

Did you click on the chat icon, bottom right of the page

2020-01-28 14_39_44-.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 28, 2020 Jan 28, 2020

Copy link to clipboard

Copied

LATEST

aah *facepalm* 

 

Thank you Ged. I really didnt see it... 

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines