Cancel subscription

[Nazgul24577384mfew]

Hello. I want to cancel subscription and return my money back. My child by accident switch

[Manan Joshi]

Hello @Nazgul24577384mfew,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[Nazgul24577384mfew]

Thank you. If I will cancel subscription, will they give my money back?

[Manan Joshi]

That depends upon how soon you are cancelling and the type of subscription you have purchased. For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

-Manan

[Nazgul24577384mfew]

Sorry interrupting you. I entered that link what you sent for cancel. But they saying that I can cancel it only by AppStore. In AppStore there's only canceling and I can't select for what reason. If I will do it by AppStore can I give my money back?

[Manan Joshi]

If the purchase was made from Appstore then it's their(Google/Apple) policy that takes over. I am not sure about it, talk to their support staff for more information is all I can suggest for now.

See the following link for Appstore

https://support.apple.com/en-us/HT204084

For Google Playstore see the following

https://support.google.com/googleplay/answer/2479637#policy

-Manan