cancel subscription

[lloyd33182212zuzo]

hi...

why have i ben charged even when i have cancelled the subcription with in the 7day trial period???

i even received the email confirmation for calselling the subscription.

[jane-e · Accepted solution]

@lloyd33182212zuzo 

I've moved your post from Using the Community to Account, Payment, & Plan for you.

We cannot assist with billing. If you subscribed from Adobe, you will need to contact Adobe Customer Care directly.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the steps here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

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~ Jane