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cancel subscription

New Here ,
Oct 26, 2023 Oct 26, 2023

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hi...

 

why have i ben charged even when i have cancelled the subcription with in the 7day trial period???

i even received the email confirmation for calselling the subscription.

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correct answers 1 Correct answer

Community Expert , Oct 26, 2023 Oct 26, 2023

@lloyd33182212zuzo 

 

I've moved your post from Using the Community to Account, Payment, & Plan for you.

 

We cannot assist with billing. If you subscribed from Adobe, you will need to contact Adobe Customer Care directly.


Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the steps here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send

...

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Community Expert ,
Oct 26, 2023 Oct 26, 2023

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@lloyd33182212zuzo 

 

I've moved your post from Using the Community to Account, Payment, & Plan for you.

 

We cannot assist with billing. If you subscribed from Adobe, you will need to contact Adobe Customer Care directly.


Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the steps here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

 

If you subscribed through Google Play or the App Store, you need to contact them. Let us know and we can give details.

~ Jane

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