Cancel subscription

[madelein_7537]

Please can you cancel a subscription. I took over at work from previous staff member and the adobe on work laptop was logged into her gmail adress. <email removed by mod>

And I wanted to upgrade and did, to use more functions but didnt realise were logged into her acount. Paid with my details MM Lotter. 

Now I am logged out and seems cant log back in and she is nowhere to be found to help me. 

• Please help!!

[kglad]

only you can cancel.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[madelein_7537]

This does t help me. Read carefully what my problem is. I ws logged into a previous staff members adobe and I took over from her with the same work laptop that she used. Didnt realise the work laptop was logged into her gmail.adress I wanted to upgrade for work purposes. Now I sit with a problem to cancel, took the 7 day free trial. I am sure you can see my payment card details are different to her adobe acount details?  

[kglad]

is the adobe charge (to your credit card) going to your account or your co-worker's?

https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962

[madelein_7537]

Used my bankcard on her adobe acount. Read carefully. Didnt realise I was on her adobe acount. 

[kglad]

@Shivangi_Gupta 

[Shivangi_Gupta]

Did you try reaching out to support using a different device?

^SG

[madelein_7537]

She as an employee that I took over from and work on same laptop and didnt realise he work laptop was logged into her personal adobe acount

[Shivangi_Gupta]

I would recommend you to contact our support team here: https://adobe.ly/3LeSmSz

They'll provide you the best possible solution.
Please use a different device to connect with support if you are unable to contact anyone or are redirected to our public discussion forums.

I hope you get the desired resolution.

^Shivangi

[madelein_7537]

Must I use the device that I used to upgrade? 

[Shivangi_Gupta]

Hi madelein_7537,

We appreciate you reaching out. I reviewed your account details and found that you have subscribed to a trial for Adobe Acrobat Pro. You have 6 more days left to cancel the plan following the articles shared by the expert above.

However, it is important to login with the correct email address. 
Will you be able to get in touch with her within next 6 days and get the subscription cancelled?

^Shivangi

[madelein_7537]

Please I need help that suport link only allows me to speal to a virtual assistant and dont get helped with my issue.

[jane-e]

that suport link only allows me to speal to a virtual assistant

By @madelein_7537

Type "agent" in the chat window to get a human and not the bot.

Jane

[Shivangi_Gupta]

Hi madelein_7537,

We appreciate you reaching out. I reviewed your account details and found that you have subscribed to a trial for Adobe Acrobat Pro. You have 6 more days left to cancel the plan following the articles shared by the expert above.

However, it is important to login with the correct email address. 
Will you be able to get in touch with her within next 6 days and get the subscription cancelled?

^Shivangi

[madelein_7537]

The problem is she is nowhere to be found!! That is my problem!!!

[madelein_7537]

Please help me, I dont get help with suport link you sent, it is virtual assistant. 

[Kanikas]

Hi madelein_7537,

Please ask for an agent after you have help the assistant with the required details. 

Thanks 
^KS

[kglad]

ie, using a mobile phone's updated (non-opera) browser with wifi disabled is the most likely to succeed.