cancel the free trial

[Pavithra5CC4]

I want to cancel my free trial. However I do not see an option for cancelling the plan when I go to view plan. I tried contacting the customer service but they hung up. 

[LinSims · Accepted solution]

You're going to have to try again. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

[Pavithra5CC4]

Thanks for your prompt reply. I understand. Stay safe!

[Pavithra5CC4]

I figured it out and cancelled. 

[timepass]

can you please tell me to i want to cancel my free trail but it not showing in my account and i try to talk to custumer servies they say i dont have plant but its on my cc app i try to loging anothor acount but its still showing my trail i want to cancel it please help

[Manan Joshi]

You have a 14 day period after you get charged to cancel the subscription and get a full refund, so no need to panic. Try contacting support again and let them know that you don't want to go into the cycle of refund and they should cancel the trial now, if they are unable to help ask to talk to a supervisor. For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
-Manan

[Teresa28479852x5pj]

I'm having the same issue now. It kept asking me to change my password because it says social login not supported. Now my account is locked and no way to cancel. I tried to call Adobe but said to go online for support. 

[kglad]

@Teresa28479852x5pj 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...