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Cancel the subscription

New Here ,
Aug 29, 2022 Aug 29, 2022

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Hello 
 
I want to cancel this subscription immediatly . It was a mistake subscription, my little causin made it . 
I have never used the application and they charge me for towo times. When i realized i tried to cancel my subscription but they are chargin me extra.
 
If it is possible please i want a refound please ! My little causin is only 12 years old. 
And please help me with the cancel subscription. How can i cancel it without the charge
 
Thank you in advance!
waitting for your reply.
 

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Community Expert ,
Aug 29, 2022 Aug 29, 2022

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This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg
If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Aug 29, 2022 Aug 29, 2022

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How does your 12 year old cousin have your credit card to be able to make a purchase?

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Adobe Employee ,
Aug 29, 2022 Aug 29, 2022

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Hi there,

We appreciate you writing in. You can cancel the license anytime during the subscription period, however, there are some terms and conditions. Please take a look: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

How to Cancel Adobe plan: https://helpx.adobe.com/manage-account/using/change-plan.html

 

Let us know if you have any questions

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Community Expert ,
Aug 29, 2022 Aug 29, 2022

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LATEST

Added thought

 

Unless that 12 year old was given permission, he/she is a THIEF who stole the credit card number

 

The parents and/or police need to be contacted

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