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This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.
CHAT: Click the following to contact Adobe customer support staff for help:
https://helpx.adobe.com/contact/support.html
You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.
This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.
Click the chat icon at the bottom right of the page to open a chat session.
If that doesn't work, try this link, which opens a chat window directly:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
PHONE: You can also search this page for a regionally appropriate phone number for customer support.
https://helpx.adobe.com/contact/phone.html
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How does your 12 year old cousin have your credit card to be able to make a purchase?
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Hi there,
We appreciate you writing in. You can cancel the license anytime during the subscription period, however, there are some terms and conditions. Please take a look: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel
How to Cancel Adobe plan: https://helpx.adobe.com/manage-account/using/change-plan.html
Let us know if you have any questions
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Unless that 12 year old was given permission, he/she is a THIEF who stole the credit card number
The parents and/or police need to be contacted