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Please help me I wrongly subscribe on Adobe app. Now I want to cancel my subscription. But it shows I have to pay early termination fee. But I can't afford to pay this. Please cancel my subscription without fees.i request you to please help me. I am an international student. I don't have work. So please please cancel my subscription
make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html
if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.
there are 2 ways to contact adobe
Hi Raman,
We understand your query however the free trial lasts for 7 days and then the subscription is started. Sometimes, the users forget to cancel the trial on time and for that particular situation one can request refund within 14days(i.e. next 7 days).
As per your account info, the subscription has lasted for 1 month and 16 days. This is the reason you're getting the message to pay early cancellation fee.
You can get more info here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html
if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.
there are 2 ways to contact adobe; chat and twitter (now x):
chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
twitter/x:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
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Hi! I have a problem: I have paid for the month subscription and renewed the info card and I still can't get access to manage my plan to cancel the subscription
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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html
if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.
there are 2 ways to contact adobe; chat and twitter (now x):
chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.
twitter/x:
tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
<"moved from using the community">
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Hi Raman,
We understand your query however the free trial lasts for 7 days and then the subscription is started. Sometimes, the users forget to cancel the trial on time and for that particular situation one can request refund within 14days(i.e. next 7 days).
As per your account info, the subscription has lasted for 1 month and 16 days. This is the reason you're getting the message to pay early cancellation fee.
You can get more info here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
Let us know if you have any questions.
Regards,
Shivangi