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Cancel the subscription

New Here ,
Feb 21, 2024 Feb 21, 2024

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Please help me I wrongly subscribe on Adobe app. Now I want to cancel my subscription. But it shows I have to pay early termination fee. But I can't afford to pay this. Please cancel my subscription without fees.i request you to please help me. I am an international student. I don't have work. So please please cancel my subscription 

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correct answers 2 Correct answers

Community Expert , Feb 21, 2024 Feb 21, 2024

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe

...

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Adobe Employee , Feb 22, 2024 Feb 22, 2024

Hi Raman,

We understand your query however the free trial lasts for 7 days and then the subscription is started. Sometimes, the users forget to cancel the trial on time and for that particular situation one can request refund within 14days(i.e. next 7 days). 

As per your account info, the subscription has lasted for 1 month and 16 days. This is the reason you're getting the message to pay early cancellation fee.

You can get more info here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

...

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Community Expert ,
Feb 21, 2024 Feb 21, 2024

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Feb 21, 2024 Feb 21, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Adobe Employee ,
Feb 22, 2024 Feb 22, 2024

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Hi Raman,

We understand your query however the free trial lasts for 7 days and then the subscription is started. Sometimes, the users forget to cancel the trial on time and for that particular situation one can request refund within 14days(i.e. next 7 days). 

As per your account info, the subscription has lasted for 1 month and 16 days. This is the reason you're getting the message to pay early cancellation fee.

You can get more info here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Let us know if you have any questions.

Regards,

Shivangi

 

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