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New Here ,
Jan 28, 2023 Jan 28, 2023

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Abobe support contact disconnected and found the time to email me asking me to get back. I did not get the support I needed.

 

They make it very difficult to concel service. I am currently log into my account. But they constanly asking me to log back in, rediculous!!!  a window pop up indicating my account is now locked.

 

Adobe, please refund my account. I do not used your service, never downloaded or attached any devices on here. My bank information is hijacked and I cannot fix this if I am locked out.

 

This is sabotage. 

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jan 28, 2023 Jan 28, 2023

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Thank you,

 

I have attempted support but to no avail. This agents will come on and disconnect chat before saying hello. This makes my blood boil

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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The chat should not disconnect. Maybe try another browser to see if that works better for you.

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Community Expert ,
Jan 29, 2023 Jan 29, 2023

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@Stephanie28153764m4mc 

 

you should retry chat (and make sure you're ready to respond when an agent comes online), and you can try phone or twitter. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Jan 28, 2023 Jan 28, 2023

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I am having the very same issue, I am being push around like a golf ball, reaching out to support is useless. the rep just sit there in a window and says nothing within mins the chat will end without any response or support. Are they enjoying this??. hope they can see logs of all customers attempt to get help.  Also I have log into my account about 10 times already. to identify myself, and cannot access the cancel tab. customer support does not help they shut the conversation before it begins. And have the nerve to email me to ask me to get back, well here is my only means to vent.

 

Please address my concerns in a time frame that is as quick as taking funds against my will, for a services that is not rendered, I have never dowloaded, and use any cloud storage, But mysteriously I have charges on my bank account from October to January for both Adobe and cloud both seperate entity.  This is unacceptable. Please remove my bank details on your platform because at this time my account is locked and hijacked. 

 

I am very perturb by this.  

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Community Expert ,
Jan 29, 2023 Jan 29, 2023

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@Stephanie28153764m4mc 

 

please don't cross-post.  branching and mreging

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Community Beginner ,
Jan 29, 2023 Jan 29, 2023

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That sucks real bad. Can you try reaching your bank in the time being to cancel pre authorized payments to adobe until you can talk to support.

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Community Expert ,
Jan 29, 2023 Jan 29, 2023

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Very bad advice that could lead to an adverse credit rating

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New Here ,
Oct 15, 2023 Oct 15, 2023

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Hi, my name is Pat Stiles, I am doing the monthly payment. My email is <removed-kglad> I would like to cancel adobe acrobat.

The program does not work for me. I do machine embroidery and all my designs I do, the for mat is PES, Not PDF.

Please cancel my monthlypayment. I don't like paying for something I can't use.

Pat Stiles

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Community Expert ,
Oct 15, 2023 Oct 15, 2023

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Oct 15, 2023 Oct 15, 2023

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Hi Pat,

kglad has given good guidance with information links and what you should do.

Just to add - this forum is a community space where responses are generally from people who use Adobe and are volunteers in helping, not paid Adobe staff. We thereby can give advice/directions but can't process any account requests as you have made. As a public forum, it is also important that personal information (like email, account number etc) not be posted and will be removed if included.

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