Cancelación de plan

New Here ,
Jun 08, 2022 Jun 08, 2022

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Hola! Quiero cancelar mi plan y me cobran una penalización por hacerlo dos dias antes de la renovación del plan. Queria saber cuando se puede cancelar sin que me cobren ese dinero. Gracias 

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Adobe Community Professional ,
Jun 08, 2022 Jun 08, 2022

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Cancel in the last month of the subscription to cancel without a fee. For example, if your plan renews May 15, cancel after April 15 and before May 14.

 

If you canceled close to the renewal date, it's possible the request didn't process before the subscription renewed. Contact Adobe Customer service for help.

 

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
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If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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