cancelación de suscripción por no tener fondos suficientes

[mariela_layne]

Quiero cancelar mi suscripción pero ya me hicieron cargos y como no se concretan por no tener fondos sufucientes esa tarjeta, no me da la opción de cancelación, solo editar los datos para hacer el cargo... ya busque en todas las preguntas frecuentes, tutoriales, la IA, nada ayuda, parece que necesito pagar forzosamente y de ahí cancelar ¿o qué puedo hacer?

[kglad]

you have to fix the payment problem before you're allowed to cancel.

then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[Shivangi_Gupta · Accepted solution]

Hi @mariela_layne,

Thanks for reaching out. I can see that you have an annual subscription for Adobe Lightroom. Since the payment is supposed to be made monthly, there is a pending payment and this is the reason you are not able to cancel. You may take a look at this article for fixing the missed payment: https://adobe.ly/3Yncd5M

Let me know if you have any questions.

^Shivangi