CANCELACIÓN SIN PENALIZACIÓN

[Emir_Viveros6440]

EH QUERIDO TERMINAR MI PLAN DONDE TENGO ACCESO A TODAS LAS FUNCIONES PERO ME DICE QUE SE ME COBRARÁ SI CANCELO,ANTES DE TIEMPO COMO UNA PENALIZACIÓN, ALGUIEN SABE SI DEPUES DE QUE SE ME HAGA EL COBRO EL PRÓXIMO MES  YA NO ME HAGAN ESE CARGO, YA NO QUIERO SEGUIR PAGANDO AYUDA!!!!!!!

[Peru Bob · Accepted solution]

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please post a reply to this thread and an Adobe employee will need to assist you.

[adriana_9046]

Por favor, cancelación inmediata sino que los interesados lo arreglen vía judicial 

[kglad]

@adriana_9046 

no one can cancel for you. you must act.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[kglad]

there's no penalty if you cancel after your last payment is received and before the plan renews .