cancelacion de plan

[albert_0558]

Hola, necesito cancelar mi plan ya que no estoy utilizando la aplicación. inicié la prueba gratuita solo para usarla brevemente y, al cabo de un mes, recibí un mensaje indicando que intentaban realizar un cobro. Al intentar cancelar el plan, me aparece que debo pagar $68.000 para hacerlo, además de que se me esta cobrando $16.000 sin que to haya autorizado continuar el servicio.

Quiero aclarar que no he usado la app mas que para leer archivos PDF. Necesito una solución, ya que no deseo seguir con el servicio ni asumir cargos por algo que no estoy utilizando.

[John T Smith]

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/

Moving from Using the Community (which is about the forums) to the Account forum

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

[Peru Bob]

Quiero aclarar que no he usado la app mas que para leer archivos PDF.

By @albert_0558

After you cancel, you can download the free Adobe Acrobat Reader:

https://get.adobe.com/reader/

[Shivangi_Gupta]

Hi@albert_0558,

We understand your concern however it is important to understand that the charges are imposed after the 7 day free trial. Adobe offers full refund if the cancellation is done with 14 days. 

Since your plan is 45+ days old, there could be some early cancellation charges imposed if you cancel before the term ends. Please refer to the article shared by the expert above for more details. 

Let me know if you have any questions.
^Shivangi